Frequently Asked Questions

What payment methods do you accept?

We accept credit cards, debit cards, PayPal, Mercado Pago and Kueski Pay.

Where do you ship from?

We make all shipments from Querétaro.

How long does it take to process my order?

It usually takes us 24 to 48 hours maximum to process your order.

Shipping confirmation?

Once the order is processed, a confirmation email is sent with the tracking number.

Shipping times?

Shipping can be free standard shipping in 2-4 days or express shipping with extra cost in 1-2 days, however, this shipping time is unrelated to the time to process your order.

How can I track my shipment?

In the confirmation email we will send you the tracking number and the package where you can find more information about your shipment.

If you have any questions or suggestions, do not hesitate to contact us.